Customer Experience Specialist - English (d/f/m)

Founded in Berlin by Jacqueline Mikuta and Klemens Weiss, MIKUTA began in 2017 with a jewelry line and expanded into women's ready-to-wear in 2019. Today, MIKUTA is an independent fashion brand known for effortless design, premium feel, and a distinct point of view.

Our Team is spread across Europe, with a Studio Office in Berlin and a production Office in northern Portugal.

We’re expanding rapidly, and to support our Customer Experience Team, we’re looking for a Customer Experience Specialist (d/f/m) who can be a trusted guide and advocate for our customers, ensuring every interaction feels personal, helpful, and true to the MIKUTA spirit.

Key Responsibilities:

• Provide outstanding support via email, contact form and social media to our English-speaking customers—with empathy, clarity, and care.

• Resolve customer concerns efficiently and kindly, turning challenges into opportunities to build connection and trust.

• Assist with inquiries about orders, products and general support to ensure a seamless and enjoyable shopping experience.

• Collaborate closely with team members and other departments to develop customer-centered solutions and share insights that help shape our brand’s evolution.

• Be a true representative of MIKUTA in every conversation—upholding our values and creating experiences that leave a lasting impression.

• Keep accurate records of customer interactions and ensure internal tools and systems are always up to date.

• Bring a proactive mindset and help us continuously improve how we connect with and care for our customers as we grow.

ABOUT YOU

• Fluent in English, both written and spoken

• You're available to work in shifts between 08:00 AM and 08:00 PM, Monday to Friday, including bank holidays (except Christmas and New Year).

• Ideally, you have recent experience engaging directly with customers ( online or in person) and genuinely enjoy helping others.

• Strong communication comes naturally to you: you're empathetic, attentive, and know how to choose the right words.

• You approach challenges with a calm, can-do mindset and love finding solutions that leave people feeling heard and supported.

• You're tech-savvy and confident using customer service platforms and online tools to stay organized and responsive, ideally you have experience working with Gorgias.

• You thrive in fast-paced, ever-changing environments and can adapt quickly while staying grounded and focused.

Alongside an inspiring team and diverse tasks, you can look forward to fantastic benefits:

• Permanent contract with opportunities to grow and learn

• €1,000 MIKUTA gift card per year

• 25% Friends & Family discount

• Regular team events & company offsites

• Meal/food allowance card worth around 211€ (net) per month

• Individual benefits via Coverflex worth €170(net) per month, usable for:

  • Public transport support

  • Gym membership

  • Meal/food allowance cards

  • Education allowance

  • And much more