COO (d/f/m)

The MIKUTA brand was founded in Berlin by Jacqueline Mikuta and Klemens White, starting in 2017 with a small jewellery line, which later expanded to clothing in 2019. MIKUTA is a young, wild & free-inspired fashion brand for modern women with a glimpse of rock’n’roll. MIKUTA is currently one of the fastest-growing direct-to-consumer brands in the fashion market.

Our Team is spread across Europe, with a Studio Office in Berlin and a production Office in northern Portugal. We are currently working with Spring, Summer, Fall & Winter Collection cycles and soon grow to a product portfolio of more than 400 products.

At MIKUTA, we believe in delivering an amazing customer experience throughout the entire journey. We want every customer to feel special and valued, reflecting the true essence of our brand in every interaction.

ABOUT THE JOB

This position is perfect for someone who thrives in fast-paced, dynamic environments and has a strong passion for operations and business growth. You’ll play a hands-on role in leading key operational functions, from scaling logistics to improving customer experience and driving cross-departmental projects. Your strategic thinking, leadership, and organisational skills will be crucial in ensuring the smooth running of our daily operations and supporting the company’s long-term growth.

Key Responsibilities:

• Be a sparring partner to our Head of Customer Experience Joana in enhancing and optimising customer experience processes

• Lead and collaborate with our Head of Logistics, Fabio, to optimise and scale logistics operations, while ensuring compliance with cross-border logistics regulations

• Lead cross-departmental projects — from shaping a sustainable product lifecycle to driving certifications like B-Corp or similar

• Deliver strategic support to fellow C-level executives Christian and Jorge, driving high-priority projects and initiatives that demand executive attention.

ABOUT YOU

• Fluent in English and Portuguese, both written and spoken

• A strategic thinker with a hands-on approach, able to balance big-picture goals with day-to-day operations

• Experienced in logistics, customer experience, and operations management, with a strong passion for e-commerce

• Thrives in dynamic, fast-paced environments and excels at problem-solving under pressure

• A natural collaborator, skilled at working closely with senior leadership and cross-functional teams

• Proven ability to lead and inspire teams to achieve shared objectives

• Dedicated to continuous improvement, with experience in managing and optimising cross-departmental projects

WHAT WE OFFER

Alongside an inspiring team and diverse tasks, you can look forward to fantastic benefits:

• Permanent contract with opportunities to grow and learn

• €1,000 MIKUTA gift card per year

• 25% Friends & Family discount

• Regular team events & company offsites

• Company benefits of 170€ via Coverflex to be used in:

  • Public Transport Support

  • Gym Membership

  • Health Insurance

  • Education Allowance

  • Pharmacies, Health Clinics, etc.